Customer Relationship Management
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Services of other enterprises
Description
The analysis includes:
Identifying a CRM strategy linked to your overall business strategy |
Performing Scope Assessment to clearly define the time, cost, and resources required for a given project. Protechsoft will help you identify business critical CRM processes and their boundaries and prioritize efforts against your business objectives |
Performing customer segmentation and needs analysis |
Developing of a Proof of Concept and a CRM Technology Architecture that facilitate a smooth deployment process and maximum business benefit |
Preparing of an Implementation Roadmap and a Project Management Plan with sufficient process checkpoints to ensure smooth progress and a successful finish of the project. |
Performing ROI assessment to ensure that there is no mismatch in expectations and results. |
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Customer Relationship Management
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